Easistat Complaints Procedure  

Complaints Procedure

Providing an excellent customer service is important to Easistat UK Ltd and in the vast majority of cases this is exactly what you will receive.  However, just occasionally, something goes wrong and a customer, unfortunately, has cause to complain.  If this happens, we’d really like your feedback as not only does it allow us to explain and apologise to you, it also helps us to improve our products and service.

If you have a query, please contact our Customer Service Team by phone, fax, email or in writing to:

Customer Service Dept

Easistat UK Ltd

Maxet House

Liverpool Road

Luton

Beds   LU1 1RS

 

Tel No:             01582-401501 (Monday – Friday 9:00am – 5:30pm)

Fax No:            01582-401502

Email:              customerservice@easistat.co.uk

For your complaint to be properly and speedily dealt with please give us the following information:

Account Number

Invoice/Delivery Note Number

Product Code/Description

Your preferred contact details:  email address or telephone number

Details of complaint along with the names of any staff you have spoken to

We will always acknowledge receipt of your complaint within 1 working day and do everything we can to speedily resolve the problem.